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Conversational AI for Sales
YOUR PATHWAY TO SUCCESS
Conversational AI is transforming how businesses interact with customers, creating opportunities for personalized engagement, automated lead generation, and 24/7 customer support.
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Course Duration
5 Days
Enroll By
Every Week
Course Type
Online/ London
Course Details
Conversational AI is transforming how businesses interact with customers, creating opportunities for personalized engagement, automated lead generation, and 24/7 customer support. This 5-day course explores the power of conversational AI in sales, equipping participants with the skills and knowledge needed to leverage chatbots and virtual assistants to drive sales growth. Participants will learn how to design, build, and deploy conversational AI solutions that can qualify leads, answer customer inquiries, and close deals. The course emphasizes hands-on experience through real-world case studies and practical exercises, enabling participants to immediately apply these technologies to their sales strategies.
This course empowers sales professionals to harness the potential of conversational AI to improve efficiency, personalize customer interactions, and boost sales performance. Participants will gain the skills and knowledge needed to create engaging conversational experiences that drive conversions and build customer loyalty.
By the end of this course, learners will be able to:
- Understand the impact of conversational AI on sales.
- Design and build conversational AI solutions for sales.
- Use chatbots and virtual assistants to qualify leads and answer customer inquiries.
- Personalize customer interactions and improve customer satisfaction.
- Drive sales growth using conversational AI.
- Sales professionals, sales managers, and sales representatives.
- Marketing professionals involved in lead generation and customer engagement.
- Anyone interested in learning how to use conversational AI in sales.
Course Outline
5 days Course
- Introduction to Conversational AI & Chatbot Design:
- The Conversational Revolution: Exploring how conversational AI is transforming sales and customer interaction.
- Chatbot Design Fundamentals: Learning the principles of effective chatbot design, including user experience (UX) and natural language understanding (NLU).
- Case Study: Designing a chatbot for lead qualification. Interactive exercise: Brainstorming chatbot use cases for sales.
- Building Conversational AI Solutions:
- Chatbot Development Platforms: Exploring different chatbot development platforms and tools.
- Natural Language Processing (NLP) for Chatbots: Understanding how NLP is used to power conversational AI.
- Case Study: Building a simple chatbot using a chatbot development platform. Interactive exercise: Designing a conversation flow for a chatbot.
- Lead Qualification & Customer Engagement:
- Lead Qualification with Chatbots: Using chatbots to gather information from leads and qualify them for sales follow-up.
- Customer Engagement Strategies: Designing conversational experiences that engage customers and build relationships.
- Case Study: Using a chatbot to qualify leads for a software product. Interactive exercise: Designing a chatbot conversation for customer engagement.
- Lead Qualification & Customer Engagement:
- Sales Automation & Personalization:
- Sales Automation with Chatbots: Automating sales processes, such as appointment scheduling and order processing, using chatbots.
- Personalizing Customer Interactions: Using conversational AI to personalize customer interactions and improve customer satisfaction.
- Case Study: Automating appointment scheduling using a chatbot. Interactive exercise: Designing a chatbot conversation for personalized product recommendations.
- Sales Automation & Personalization:
- Performance Measurement, Optimization & Future Trends:
- Measuring Chatbot Performance: Tracking chatbot metrics and analyzing performance data.
- Optimizing Conversational AI Solutions: Using data to improve chatbot performance and user experience.
- The Future of Conversational AI: Exploring emerging trends and potential future applications of conversational AI in sales.
- Case Study: Optimizing a chatbot based on user feedback and performance data. Interactive exercise: Brainstorming new applications of conversational AI in sales.
- Performance Measurement, Optimization & Future Trends:
