Discover
Problem-Solving and Decision-Making
YOUR PATHWAY TO SUCCESS
Problem-solving and decision-making are critical skills for administrative professionals, who often face unexpected challenges in the workplace. Whether handling office conflicts, resolving process inefficiencies.
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Course Duration
5 Days
Course Details
Problem-solving and decision-making are critical skills for administrative professionals, who often face unexpected challenges in the workplace. Whether handling office conflicts, resolving process inefficiencies, or making informed decisions under pressure, mastering these skills improves productivity and operational effectiveness. Strong decision-making abilities allow administrators to analyze situations objectively, evaluate options effectively, and implement the best solutions.
This 5-day course is designed to equip administrative professionals with structured problem-solving methodologies and decision-making frameworks. Participants will explore real-world case studies, practice logical thinking, and apply analytical tools to solve common office challenges. By the end of the course, learners will develop confidence in making sound business decisions and contributing to the success of their organizations.
Problem-solving and decision-making are critical skills for administrative professionals, who often face unexpected challenges in the workplace. Whether handling office conflicts, resolving process inefficiencies, or making informed decisions under pressure, mastering these skills improves productivity and operational effectiveness. Strong decision-making abilities allow administrators to analyze situations objectively, evaluate options effectively, and implement the best solutions.
This 5-day course is designed to equip administrative professionals with structured problem-solving methodologies and decision-making frameworks. Participants will explore real-world case studies, practice logical thinking, and apply analytical tools to solve common office challenges. By the end of the course, learners will develop confidence in making sound business decisions and contributing to the success of their organizations.
- Administrative professionals handling daily operational challenges.
- Office managers responsible for decision-making in business processes.
- Team leaders who need to resolve conflicts and optimize workflows.
- Anyone looking to improve problem-solving and critical-thinking skills.
Course Outline
5 days Course
Foundations of Problem-Solving and Decision-Making
- Case Study:How a minor administrative issue led to a major operational setback.
- The importance of effective problem-solving in business.
- Common workplace problems and their root causes.
- Introduction to decision-making models and processes.
- Difference between reactive and proactive problem-solving.
- Hands-on Activity:Identifying workplace problems and categorizing them by impact.
Foundations of Problem-Solving and Decision-Making
- Case Study:How a minor administrative issue led to a major operational setback.
- The importance of effective problem-solving in business.
- Common workplace problems and their root causes.
- Introduction to decision-making models and processes.
- Difference between reactive and proactive problem-solving.
- Hands-on Activity:Identifying workplace problems and categorizing them by impact.
Decision-Making Models and Tools
- Case Study:Choosing between two competing business solutions.
- Overview of decision-making models: SWOT analysis, Pareto Principle, Decision Matrix.
- Risk assessment and mitigation strategies.
- Cost-benefit analysis for making sound business decisions.
- Ethical considerations in workplace decision-making.
- Hands-on Activity:Using a decision-making matrix to evaluate an office problem.
Problem-Solving in Team Environments
- Case Study:How ineffective teamwork led to mismanagement.
- The role of collaboration in solving business challenges.
- Brainstorming and mind-mapping techniques for group problem-solving.
- Encouraging innovative thinking in administrative teams.
- Managing team conflicts and diverse opinions in decision-making.
- Hands-on Activity:Conducting a team-based problem-solving exercise.
Implementing Solutions and Measuring Success
- Case Study:Evaluating the long-term impact of an administrative decision.
- Developing and implementing action plans for solutions.
- Monitoring and measuring the effectiveness of decisions.
- Adjusting strategies based on feedback and results.
- Best practices for continuous improvement in decision-making.
- Hands-on Activity: Presenting a problem, solution, and evaluation plan for a given scenario.
