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Effective Communication for Admin Professionals
YOUR PATHWAY TO SUCCESS
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Course Duration
5 Days
Course Details
Effective communication is at the heart of every successful organization. As administrative professionals often serve as a bridge between departments, clients, and senior management, their ability to communicate clearly and professionally is crucial. Whether it’s written communication through emails and reports, verbal interactions with colleagues and customers, or non-verbal cues in meetings, mastering communication skills enhances workplace efficiency and teamwork.
This 5-day course is designed to improve the verbal, written, and interpersonal communication skills of administrative professionals. Participants will learn techniques for professional business writing, active listening, conflict resolution, and delivering clear and persuasive messages. Through real-world scenarios and case studies, learners will practice applying communication strategies to common workplace challenges.
By the end of this course, participants will be able to:
- Understand the Fundamentals of Effective Communication– Learn key communication principles for workplace success.
- Develop Strong Verbal and Non-Verbal Communication Skills– Enhance clarity, tone, and professionalism in conversations.
- Master Business Writing for Emails, Reports, and Memos– Learn structuring, grammar, and formatting for professional documents.
- Apply Active Listening and Feedback Techniques– Improve comprehension and response strategies in conversations.
- Communicate Effectively in Virtual and Remote Work Settings– Learn email etiquette, video conferencing skills, and messaging clarity.
- Resolve Workplace Communication Barriers and Conflicts– Learn diplomatic and assertive communication techniques.
- Deliver Confident and Persuasive Presentations– Enhance public speaking skills and engagement techniques.
- Administrative professionals who want to improve their communication skills.
- Office managers and executive assistants handling correspondence.
- Customer service representatives managing client interactions.
- Anyone responsible for business writing, meetings, and presentations.
Course Outline
5 days Course
Principles of Effective Communication in the Workplace
- Case Study:How poor communication led to workplace misunderstandings.
- Understanding the importance of clear, concise, and professional communication.
- Elements of verbal, non-verbal, and written communication.
- Identifying communication styles: Passive, aggressive, assertive.
- Overcoming common workplace communication barriers.
- Hands-on Activity:Analyzing communication breakdowns in different scenarios.
Business Writing Essentials (Emails, Reports, and Memos)
- Case Study:The impact of unclear emails on productivity and teamwork.
- Structuring professional emails for clarity and impact.
- Writing concise reports and memos: Format, tone, and style.
- Common grammar and punctuation errors to avoid.
- Using templates and standard formats for business communication.
- Hands-on Activity:Drafting and refining business emails and reports.
Verbal and Non-Verbal Communication in the Office
- Case Study:How body language affects workplace interactions.
- Using appropriate tone, pitch, and pace in verbal communication.
- Understanding and interpreting non-verbal cues (gestures, posture, facial expressions).
- Active listening techniques: Paraphrasing, summarizing, and responding.
- Giving and receiving constructive feedback.
- Hands-on Activity:Role-playing verbal and non-verbal communication scenarios.
Handling Difficult Conversations and Workplace Conflict
- Case Study:Resolving miscommunication between employees.
- Strategies for handling workplace disagreements professionally.
- Techniques for assertive and diplomatic communication.
- Managing stress and emotions in difficult conversations.
- De-escalation techniques for handling angry colleagues or customers.
- Hands-on Activity:Practicing conflict resolution techniques in group discussions.
Handling Difficult Conversations and Workplace Conflict
- Case Study: Resolving miscommunication between employees.
- Strategies for handling workplace disagreements professionally.
- Techniques for assertive and diplomatic communication.
- Managing stress and emotions in difficult conversations.
- De-escalation techniques for handling angry colleagues or customers.
- Hands-on Activity: Practicing conflict resolution techniques in group discussions.
